Refund Policy

Policy Overview

Never Leave The Playground operates under a strict no-refund policy for all digital products, services, and content purchases. By completing any purchase on our website, you acknowledge and agree that all sales are final and that no refunds, returns, or exchanges will be provided for any reason.

Covered Products and Services

This no-refund policy applies to all products and services offered by Never Leave The Playground, including but not limited to:

• Premium video content and instructional materials
• Digital downloads and streaming access
• Membership subscriptions and lifetime access plans
• Educational courses and training programs
• Workshop registrations and event tickets
• Speaking engagement bookings
• Any other digital products or services

Reasons for No-Refund Policy

Our no-refund policy exists for several important reasons:

Digital Content Protection

Our premium content consists of proprietary educational materials, instructional videos, and specialized knowledge developed over decades of research and practice. Once accessed, this digital content cannot be "returned" in the traditional sense, as the knowledge and information have been delivered and consumed.

Immediate Access and Value

Upon purchase, customers receive immediate access to their purchased content. The value of our educational materials is delivered instantly, and the knowledge gained cannot be revoked or undone.

Content Integrity

To maintain the integrity and exclusivity of our premium content, we must ensure that access is limited to paying customers only. A refund policy could potentially compromise this exclusivity.

Pre-Purchase Considerations

Before making any purchase, we strongly encourage you to:

• Review all available free content and previews
• Read detailed product descriptions and specifications
• Watch available sample videos and demonstrations
• Contact our support team with any questions
• Ensure you have the technical requirements to access digital content
• Verify that the content meets your specific needs and expectations

Technical Issues

While we maintain a no-refund policy, we are committed to ensuring that customers can access their purchased content. If you experience technical difficulties accessing your purchased materials:

• Contact our technical support team immediately
• We will work diligently to resolve any access issues
• Alternative access methods may be provided when possible
• Technical support is provided at no additional charge

Important: Technical difficulties do not constitute grounds for a refund, but we will make every reasonable effort to ensure you can access your purchased content.

Billing and Payment Issues

In cases of billing errors or unauthorized charges:

• Contact us immediately to report the issue
• Provide documentation of the billing error
• We will investigate and correct legitimate billing mistakes
• Unauthorized charges will be addressed according to payment processor policies

Content Satisfaction

We stand behind the quality and value of our content. However, dissatisfaction with content, change of mind, or personal circumstances do not constitute grounds for a refund. We encourage all potential customers to:

• Thoroughly review available previews and descriptions
• Contact us with specific questions before purchasing
• Understand that educational content requires personal commitment and practice
• Recognize that results may vary based on individual effort and application

Legal Compliance

This no-refund policy is designed to comply with applicable consumer protection laws while protecting our intellectual property and business model. In jurisdictions where no-refund policies may be limited by law, this policy will be enforced to the fullest extent permitted by applicable legislation.

Exceptions

There are no exceptions to this no-refund policy. Circumstances that do NOT qualify for refunds include, but are not limited to:

• Change of mind or buyer's remorse
• Failure to use purchased content
• Dissatisfaction with content quality or style
• Technical difficulties on the customer's end
• Inability to achieve desired results
• Financial hardship or changed circumstances
• Duplicate purchases
• Accidental purchases

Chargeback Policy

Initiating a chargeback or payment dispute for a legitimate purchase violates this agreement and may result in:

• Immediate termination of access to all purchased content
• Suspension of account privileges
• Legal action to recover costs and damages
• Reporting to relevant authorities if fraud is suspected

Customer Support

While we maintain a strict no-refund policy, we are committed to customer satisfaction through excellent support:

• Pre-purchase consultation to ensure content suitability
• Technical support for access issues
• Educational guidance on content usage
• Prompt response to customer inquiries

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Acknowledgment

By making a purchase on our website, you acknowledge that:

• You have read and understood this no-refund policy
• You agree to be bound by these terms
• You understand that all sales are final
• You waive any right to request a refund for any reason

This Refund Policy was last updated on June 13, 2025. Please review this policy before making any purchase.